NIASW World Social Work Day: ‘Real people’ teach student social workers empathy (2024)

Despite the well-publicised investment made in Northern Ireland in recent years, attracting visitors from across the world to new attractions such as NIASW conference venue Titanic Belfast, many people can feel the peace process has done little for them, said Sandra Peake, Chief Executive of the WAVE Trauma Centre.

Northern Ireland has twice the national average of suicide, particularly among men, some of whom have grown up through the “darkest days” of the Troubles and may be third generation unemployed, she said.

It is important to acknowledge the impact of the troubles on social work in Northern Ireland, Ms. Peake said, “In Northern Ireland the central issue for us is on-going sectarianism”.

Segregation in communities and the impact on delivery of services has a billion pound cost but the true cost is in the lives lost, the people left debilitated by injury, businesses destroyed and with the thousands of young people who have left the country to live elsewhere and the damage done to the fragile trust between communities.

WAVE was established in 1961 to help people bereaved by the Troubles. Its original constitution determined that support should be given only to ‘innocent’ people but that has since been changed.

Yet this notion of ‘innocence’ is very challenging, as many can feel the ‘ripple effect’ of sectarianism even if they were not directly involved.

Providers need to offer a safe space and offer services on the basis of need, said Ms. Peake. WAVE is one of a few cross-community projects offering support to bereaved people and currently sees 400 new referrals each year. Should people be refused assistance because of their background or connections to paramilitaries?

WAVE offers a range of services from psychotherapy to peer group support to dedicated youth trauma resilience programmes from five dedicated centres and 14 satellite projects.

Some victims may have perceived threats, some may be real. It is important that practitioners listen to people with respect and appreciate the context in which people live as well as how bereavement and the impact of living in fear, and living in silence affects their own parenting in turn. People find those around them can be unsympathetic to their loss, so it is wrong to turn people away on the basis of their community background.

The entry to services might start in people’s homes or anywhere they feel safe. It is important for social workers to ‘look beyond’ and consider the services available in the community, Ms. Peake said.

It is also important to find ways across the community for people to engage, so that they feel they can contribute, either to political debate or by enhancing services.

Ms. Peake said she had seen how something positive can come from something so devastating.

“There is no role for the bystander, we are all responsible for creating a society based on sharing not separation”, she said.

WAVE’s experience in developing training programmes specific to trauma has led to the organisation being asked to provide training as far afield in Bosnia.

Such training poses challenges within Northern Ireland, some trainees have not met anyone from different community before. There is also a need for great sensitivity, as many participants will have themselves been affected by the Troubles.

WAVE is currently in its sixth year of a teaching initiative with Queen’s University Belfast (QUB) working with victims and survivors to educate social work students of the needs of people who have been bereaved, injured and traumatised by the Troubles.

Joe Duffy from QUB’s School of Sociology, Social Policy and Social Work explains that the initiative aims to use the voice of service users, involving people who had been traumatised in tutorials to increase student understanding and empathy.

Mr. Duffy explained that this wasn’t without its challenges, as it can be very intense for students who had not grown up during the Troubles and who can see it as bringing up the past when they are trying to move forward.

Mr. Duffy said he was careful to employ an ‘ethic of care’ to ensure that everyone is supported through these sensitivities, as students and service users are sharing very personal information.

It was also good to ‘”remain neutral”, appreciating needs and also how those needs are changing over time.

He encourages people to openly acknowledge their different backgrounds and identities, using a ‘name game’ that leads to discussion of what people’s names mean, as one example. “It can be liberating to discuss our own histories”, he said.

NIASW World Social Work Day: ‘Real people’ teach student social workers empathy (2024)

FAQs

How can social workers use empathy in their daily practice? ›

As a social worker, you can practice empathy in your interactions by listening attentively and actively to your clients, reflecting back what you hear and observe, asking open-ended questions, using empathy statements and responses, and being aware of your own emotions and reactions.

What are the principles of empathy in social work? ›

Service users frequently tell us that skills of empathy and understanding are relevant in all social workers, including the following: listening (including active listening) giving space and making people feel safe so they can reveal very personal aspects of their lives to social workers.

What is empathy in social work pdf? ›

In other words social worker must be able to behave emphatically. Empathy by definition is the capacity to correctly recognize emotions that are. being experienced by another person.

What are the different types of empathy in social work? ›

Empathy can be seen as a type of social intelligence that helps people to connect with others, build relationships, and work together more effectively. The three major levels of empathy are cognitive empathy, emotional empathy, and compassionate empathy.

Why is empathy important for a social worker? ›

Empathy allows social workers to connect with their clients on a deep level while maintaining their professional boundaries. It ensures that clients receive the support and guidance they need without burdening the social worker's emotional well-being.

How can you use empathy in real life? ›

How to Practice Empathy in Your Daily Life
  1. Become curious about people you don't know. Empathetic people are people who are curious about those around them. ...
  2. Focus on similarities rather than differences. ...
  3. Put yourself in someone's shoes. ...
  4. Listen, but also share. ...
  5. Connect with social action movements. ...
  6. Get creative with it.
Aug 25, 2021

What is the golden rule of empathy? ›

Empathy can motivate us to be good to others as we can imagine what it would be like to be in their position and think about how we would wish to be treated. Here, then, lies the origin of The Golden Rule. The Golden Rule can be expressed positively: 'Treat others as you would like to be treated yourself.

What are the 4 A's of empathy? ›

The 4 A's of Customer Empathy are Awareness, Acknowledgment, Action, and Advocacy.

What are the 7 keys of empathy? ›

She summarizes the facets of this program, “Seven Keys of E.M.P.A.T.H.Y. ® ,” using the word as an acronym for: Eye contact, Muscles of facial expression, Posture, Affect, Tone of voice, Hearing the whole person, and Your response.

What is an example of social empathy? ›

An example of empathy would be taking flowers and soup to a neighbor who isn't feeling well or simply listening to a friend who is experiencing a loss like death or divorce.

What is accurate empathy in social work? ›

Accurate Empathy

The therapist engages in active listening, paying careful attention to the client's feelings and thoughts. The therapist conveys an accurate understanding of the patient's private world throughout the therapy session as if it were their own.

What are three examples of showing empathy at work? ›

Use these steps to develop your empathy at work :
  • Actively listen. Practice empathy through active listening. ...
  • Personalize your communication. ...
  • Offer to help. ...
  • Consider a different perspective. ...
  • Ask questions. ...
  • Validate their feelings.
Dec 30, 2022

What are the three 3 skills sets that make up empathy? ›

It develops through three stages: cognitive empathy, emotional empathy and compassionate empathy. We discuss each stage in turn, below.

How do you use empathy in daily interactions? ›

“Empathy requires paying attention to others' words and body language, noticing the feelings that arise within us when we interact with them, and asking them about their feelings. Doing this regularly refines our capacity to accurately sense other people's emotional experience,” says Dr. Siegel.

What is the role of empathy in everyday life? ›

Empathy helps you see things from another person's perspective, sympathize with their emotions, and build stronger relationships—at work, school, and in your personal life.

What is an example of practicing empathy? ›

For example, you likely smile and take the trouble to remember people's names: that's empathy in action. Giving people your full attention in meetings, being curious about their lives and interests, and offering constructive feedback are all empathic behaviors, too. Practice these skills often.

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